Customer Service.
Posted: Sat Mar 11, 2017 9:41 pm
What about this?
I bought a Samsung LCD TV four years ago.
I went on holiday in January and was away for three weeks, I gave my neighbour the key.
When we got home he told me that the TV had switched itself on a few times while we were away.
I tried to switch it on and it took 3 to 4 minutes to power up.
I rang the Samsung help line last Saturday at 5.20 pm, they answered the phone, took the serial number, asked if I had an extended warranty, which I don't have, and after about a 2 second pause with some key clicking she said "OK, that model contains some capacitors we bought from Fujitsu, they are faulty. We're sending somebody out tomorrow to fix it".
"Sunday"? I said. "Yes Sir." Was the reply.
"How much"? I asked, slightly panicked. "Nothing Sir, is there anything else I can help you with"?
"No thanks" I replied, "my Samsung fridge freezer is working fine as it happens."
"How old is it"? She asked, "Oh don't worry" I say, "we've had that for 7 years."
"If it fails with anything other than deliberate damage, call us Sir."
I'm gob smacked.
I bought a Samsung LCD TV four years ago.
I went on holiday in January and was away for three weeks, I gave my neighbour the key.
When we got home he told me that the TV had switched itself on a few times while we were away.
I tried to switch it on and it took 3 to 4 minutes to power up.
I rang the Samsung help line last Saturday at 5.20 pm, they answered the phone, took the serial number, asked if I had an extended warranty, which I don't have, and after about a 2 second pause with some key clicking she said "OK, that model contains some capacitors we bought from Fujitsu, they are faulty. We're sending somebody out tomorrow to fix it".
"Sunday"? I said. "Yes Sir." Was the reply.
"How much"? I asked, slightly panicked. "Nothing Sir, is there anything else I can help you with"?
"No thanks" I replied, "my Samsung fridge freezer is working fine as it happens."
"How old is it"? She asked, "Oh don't worry" I say, "we've had that for 7 years."
"If it fails with anything other than deliberate damage, call us Sir."
I'm gob smacked.